How Do I Create an Account for RLC?

You can visit the http://www.utherverse.com  homepage and click on the ‘Sign Up’, You will choose your Username, Password, and what email you would like to be your login, and would like to receive our updates and notifications under.

You will also be asked to choose a Gender. This can be whatever you wish, and does not have to be your true Gender. This is a fantasy world, so feel free to be whoever you want to be. This will appear on your profile however, so please ensure it is reflective of the persona you wish to have in RLC.

Once you confirm that you have read over the Terms of Service, simply click the ‘Register’ button to start your free RLC account!

Note: You will have to visit the email address you signed up with and find your account Validation Email.

Click on the link included in this email to activate your account. Some email providers do have rather heavy spam filters, and with the nature of RLC’s community, our mail can get logged as spam. Please make sure to check your Spam or Junk folder if you do not receive the validation email within a few minutes of registering on Utherverse.com

   
 

Not Receiving or Deleted Validation Email

There will be a code included in every activation email sent now, which you can use to activate your account if there is some sort of issue with clicking on the link.

If it is a situation where the email didn’t arrive or was deleted, you can resend yourself that email through the login page , with the link that says ‘Resend Validation Email’.

If all else fails, you can email Support@Utherverse.com from the address you signed up with, and we can force the validation for you and allow you to login and enjoy RLC.

 
   
 

Customizing Your Profile Page

After clicking on the link in the Validation email, you will be brought to your profile page. You will start off with a blank template, and it is your canvas to create with from there. You can post pictures, embed videos, keep a blog, and generally create yourself a little space to call home on the web.


Changing Status / Personal Information

You can use the tabs along the top to navigate through the customizable information pages on your profile, and change whatever you wish along the way.

For personal information, such as age, sex, orientation, etc, please go through ‘My Profile’ and use the ‘Personality’ and ‘Basic Info’ sections.


Uploading Pictures

For pictures, you will have to go to the ‘My Pics’ tab, which will bring you to the picture upload page. From here, you will have to click on the ‘Add Pic’ icon, which should open you up a small window to choose the picture you wish to upload.

Note: To set one as your profile picture, click the empty box in the top left hand corner of the desired picture. You will see a menu appear up in the left hand corner. Drop this menu down and select the ‘Set as Default’ option, which will tag that picture as the one displayed on your main profile page.

You can also set the pictures with different options, to ensure only certain people can see a certain amount of what you have uploaded. You can use the options along the top of each picture to lock the image to only be available for VIP members, or only for people that you have added as a Friend. You can always leave pictures open for anyone to view, but these options are there if you want to restrict any access.

These same options are also available for your entire profile through the ‘My Settings’ tab.


Uploading Videos

You can upload any videos, music players or pictures on the web to your profile page, provided you have the proper HTML coding to do so. You can of course write the code if you are inclined, but sites like YouTube and RedTube should have the ‘embed link’ included on the original page you viewed the video. Copy that code and paste it into a section on your profile and you will see that video appear every time you load the page.


Uploading Music Players

For music players, you will have to simply try to find one on the web that you can use. If you are unsuccessful trying to find one, you can usually pull it off someone else’s page, as many of the players will have a link on them to get yourself a version of it for your own profile.

Of course, you can always ask a Guide or Volunteer as well, as they can always assist with that type of question.


Uploading a Background

Most people will generally pull backgrounds already made from sites such as ‘pimp-my-profile.com’ or other MySpace template sites. Simply upload one of these files, or one you create yourself, under ‘My Profile’ - ‘Background’ on your profile page.


How do I change my avatar's name or my password?

You can change your screen name, your email address and your password in the Account Info page within your My Profile tab when logged into your profile.

For the password recovery, an email will be sent to email address on file for your account. You will have to click through the links provided to recover or reset your password.

To change your email, you will need to click on a link that will be sent to the original email you are switching from. This is to ensure that all email address changes are legitimate, and to prevent the theft of accounts.

Note: If you do not have access to the address we have on file, and therefore cannot click on the verification link, please email Support@Utherverse.com and we will assist. We will simply need you to confirm something sensitive about your account, and we can make the change manually for you, as understandably people can lose access to email addresses from time to time.

 
   
 

The World

After you have fiddled with your profile page, you will probably want to enter the actual 3D World.

You will have to download the world to be able to play within it, and you can do so from the main http://www.utherverse.com homepage, the link on the bottom of your profile page, or the direct link:
http://download.redlightcenter.com/SetupFiles/Live/UtherverseSetup.exe

Once it is downloaded, you will find an Utherverse icon on your desktop. Double click on it, and it will load and present you with a login screen. You will have to use the information you signed up with to login.

There will also be any current news located below the login area, to keep everyone up to speed.


How do the RLC avatars work?

Once you've created your username and password and logged into RLC, you will see your Avatar in the Welcome Center. This Avatar is your digital representation in the Virtual World. Your avatar allows you to move around in the virtual environment, exchange greetings, communicate using text chat, play games and much more.


How do I move around the world with my avatar?

Walking - Holding down the Left Mouse button will move your avatar in the direction the Avatar is facing. Moving the mouse while you hold the left button down will also turn your avatar.
(You also may use the four arrow keys or the W, A, S, D keys to walk)

Running - Pressing the Control key will cause your Avatar to run. Press the key again to stop.

Jumping - Pressing the Space Bar will cause your Avatar to jump.

Note: You can also turn on a Super Jump feature in the Options that will dramatically increase the height you can leap with your avatar.

Backwards - Hold both Mouse buttons at the same time will cause the Avatar to move backwards. This is the same as the down arrow key.

Camera View - Holding down the Right Mouse button and rotating the mouse will move the viewing area/camera angle without moving the Avatar.

 
   
 

Finding Your Way Around

The best way to get acquainted with the layout of RLC, Virtual Vancouver and Rude Virtual is to simply spend some time walking around, talking to other users, as well as volunteers and Guides, who are always willing to help someone get familiar with where businesses, clubs and other attractions are located.

Things can change very quickly in the world, so there are not currently any maps or anything of that nature available.

You can always email Support@Utherverse.com as well and we will be happy to help.

 
   
 

Chatting

You can either talk to all the users in a given dimension or area through the General Chat, which will be displayed unless you choose to turn it off. You can also talk through Private Messages, but that functionality is restricted to VIP users only. If you are a Basic member, you can still privately chat, but a VIP member will have to initiate the private conversation. To initiate a Private Chat, right-click on the other user and choose the ‘Private Message’ option off to the list.

 
   
 

Customizing Avatar In-Game

To change clothes, gender, or anything else about your in-world ‘avatar’, simply login and click on the ‘Customize’ icon along the top of your page. The menu will open from there, and you will be able to change anything you like about the appearance of your character. Aside from Custom Textures, there are dozens of built-in clothes and accessories you can choose from to adorn your avatar. These will be located in the Customize menu. Make sure to click ‘Show Changes’ when you are done, or else your alterations will not appear.

 
   
 

Customizable Textures – Clothes, Tattoos, etc.

These special clothes, tattoos and other accessories are largely user-driven, as in, Utherverse doesn’t directly help or support with them. However, there is a large bank of textures available in the Forums, under the ‘Textures: Clothing, Tattoos, etc’ thread on the main page.

Guides, Volunteers and other staff can also usually assist with custom textures as well.

Also, if you see someone in world with a tattoo or a piece of clothing you would like, feel free to ask them to give you the file so you can add it onto your character as well.

If you have created your own, or gotten your hands on one already created, you can upload it through your profile page, under ‘My Textures’, which is located directly below your name.

 
   
 

What are some of the advanced moves in RLC?

Control key (CTRL) – Run or fly – Press the control key once to run faster in the world, press again to go back to walking. Also use the control key to start/end the flying mode inside the "Sports Club". Use your mouse to move around once in flying mode.

Mouse Right key – Camera View – Holding down the Right Mouse button and rotating the mouse will move the viewing area/camera angle without moving the Avatar.

Mouse both keys – Backwards -- Hold both Mouse buttons at the same time will cause the Avatar to move backwards. This is the same as the down arrow key.

'?' key – Center – The avatar will return to the center position – this is the default view.

'<' '>' keys – Turn Camera Angle – Allows you to see your own avatar from the side or front for viewing your “Expression movements” and “Interaction movements”.

Things to click on:

This is a single click world, no double clicking required.

In general if you want to interact with an object or person in the virtual world all you have to do is to SINGLE click on it. Clicking on a chair will walk you over to sit in it. Clicking on a person who is offering a handshake will walk you over to shake hands with that person.

 
   
 

How do I interact with objects?.

You will see icons appear over certain objects, like a door over a surface you can open, or a graphic of a person sitting in a chair. Those icons show you can interact with that object. If you do not see an icon, it means that object is simply decoration.

Chairs – When you click on a chair you will walk over to the chair and sit in it. In order to get up from the chair, just push the forward arrow key and you will stand up.

Wall murals - These are known as props. While many are clickable, some are just posters to provide the user with information. If you move your mouse over a clickable prop, the mouse will switch to a magnifying glass. You can then left click and the content you clicked on will automatically load in your browser or movie player.

Doors - Doors must be clicked to walk through them, in the same manner as chairs and other objects.

 
   
 

What do all the buttons on the navigation bars do?

FRIENDS - This will list either all of your peers online or just your online friends.

HOME - This will bring you back the Transport Center if clicked while in-world.

CUSTOMIZE - This window currently lets you choose the avatar and clothes / accessories that you want to represent you in the virtual world.

DIMENSIONS – You can switch to different orientations (Standard, Anything Goes, Furry, BDSM, etc) for preference, as it will place you among a set of users that share your interests. Also offered is different language dimensions, such as Spanish, French, Dutch, etc, so that you can interact in a way that makes you feel most comfortable. We are always adding new languages, so if you’re native language is not included, it is likely on the way. Feel free to send a suggestion into Support@Utherverse.com if you do not see the language you desire to communicate in.

PROFILE - This button will open a new browser window and allow you to access and edit your profile.

SEARCH - This button will allow you to search other users' profiles.

OPTIONS - Pulls up a menu that allows you to choose your texture detail, language and sounds setting.

SUPPORT - Our phone numbers and email addresses are listed.

VIP - If you are not yet VIP, this is the button to hit to get you there. If you are VIP, this button should not appear.

Avatar Icon - Click this button to make your avatar become nude. You will have to click on the top and bottom to remove that respective piece of clothing. Available for VIP members ONLY.

FORUMS - This will open a browser window and take you to the Forums section of the website.

1st/3rd - This button moves the camera from the first person to the third person and vice-versa. You can also use the scrollbar on your mouse to accomplish the same function.

FAQ - Accesses the FAQ page you are currently reading.

QUIT - You will be prompted if you really want to quit, if yes, it will exit the application and log you off.

 
   
 

Account Changes

Pin Reset

Your pin is a code, minimum four characters, that protects your hard-earned Rays, much the same as a pin would protect your bank account when you use a debit card.

You will create one upon signing into the Social Center website for the first time, and you will need to enter that pin every time you make a transaction with Rays, be it on the Marketplace, buying a Gift, or anything else.

If you lose this pin, we can reset it for you, but due for security reasons, we will need to have you verify something before we can reset a pin for you.

If you find you need your pin reset, you can reset it yourself by going to http://www.Utherverse.com/Pin. If that is not successful we can manually reset it for you. Please send an email into Support@Utherverse.com we will require account verification before we can reset your Pin manually.

- If you are currently a paying VIP member, please verify the first and last name attached to your payment.

- If you are currently VIP on a Gift, please verify the name on the ID used to age verify with us to activate the Gift.

- If you are a Basic member you cannot transfer Rays, therefore there is no need to have a pin reset. If you would like the pin reset nonetheless, and you have not age verified or paid in the past, then you will need to age verify with us now. To do so, upload a scan or a digital photo of your Government issued ID to www.Utherverse.com/ID and let us know in an email that you wish to have a pin reset along with the upload, and we’ll be happy to assist.


Cancelling Your Account

There are two different situations when you come to the conclusion you no longer want to have an RLC account. In either case, the quickest way to accomplish a cancellation is to email Support@Utherverse.com and we will take care of the details for you.

Firstly, if you are currently a paying VIP member, you will need to set your account to downgrade back to Basic status so you do not get charged any longer.

You can cancel the account fully at this point, but you will be forgoing any remaining VIP time by doing so. Please make this explicitly clear if this is what you wish to do. If you want to simply downgrade and leave the account as Basic, please also tell us that and we’ll take the appropriate action.

Secondly, if you are currently a Basic member, and you request to cancel, it will remove your account from RLC entirely. Please ensure you wish to do so, as we cannot always reactivate a canceled account, and generally will only do so in special circumstances.

You can also visit this site to cancel online : http://www.utherverse.com/net/cancel.aspx


Age Verification

We may ask to prove that you are of legal age to be a participant in the site at any time, as we must ensure that no minors or under-aged persons are accessing our unique community, or the adult content within.

If you are not being billed on a credit card, and want to access VIP content, either through a Gift, a non-credit card payment method, or someone else purchasing you VIP access, you will need to age verify with us before we can upgrade you to VIP.

Also, if you have not billed previously, or age verified in the past, we will require that you do so when requesting a pin reset, to ensure security of your hard-earned Rays.

You may also age verify your account at any time without being prompted, as then any Gifts you receive in the future will be automatically applied without the hassle of age verifying. Also, if we have a name on file, and you need a pin reset, you can simply confirm the name and we can have it reset for you right then and there.

It must be a legible copy, and we must be able to read the issuing Government Agency, your full name, and your date of birth or we will be unable to verify you. The best way to do this would be best to scan or take a digital picture of your ID.

If you do not have camera or a scanner, you can also send it to us by Fax, or by regular Mail.

If Faxing: It's best if you enlarge and lighten the copy of the ID, prior to faxing. Also, make sure to set the resolution on the fax to SUPERFINE. Our fax number is (775) 580-9977. For our International users it’s: 001+ (775) 580-9977

If Mailing: Enlarge and lighten the copy of the ID and mail to: Utherverse, Inc, PO Box 11289, Zephyr Cove, NV 89448 USA

Note: We cannot accept black and white scans of documents, unless it is sent through a fax service. Please send in full color shots of your ID, or we will not be able to verify you.

If all else fails, you can also always send a copy over to Support@Utherverse.com and we can help you from there.

 
   

Payment Method / Payment Detail Changes for VIP Subscription

Credit Cards

As we use a third party billing company to process our credit card transactions, any changes that need to be made will have to be done in their system, as they, and not us, hold your sensitive credit card information.

By Phone : 888-736-6474
By Email: consumersupport@ccbill.com

Of course, you can always contact us as well if you are having issues with CCBill support, and we can attempt to help from there.


Other Methods

We can also accept VIP payments via :

- MoneyGram.com
- WesternUnion.com
- ePassporte.com
- Money Orders or Bank Transfers.

Simply send an email into Support@Utherverse.com and we can provide more specific information on any of these methods, details you need to switch payment methods, or the particulars on your chosen payment method.